Tier II System Maintainer - Hardware Break/Fix [2021-92]


Tier 2 System Maintainers support a client's requirements in a challenging, dynamic setting located in the Alice Springs area. The position requires an active TS/SCI with Polygraph security clearance.

The Tier 2 System Maintainer receives and responds to problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

Required Skills:

Roles and Responsibilities:

• Communicates with customers and technical component's to fully understand the problem.

• Researches problems by accessing internal and external knowledge databases.

• Facilitates technical communications between operations and development staff

• Distributes defect reports and system data collected during anomaly investigations

• Plans and coordinates maintenance activities, performs upgrades and supports the transition and acceptance of new and modified systems.

• Examines customer problems and implementing appropriate corrective action to initiate a repair, a return or service the product in the field.

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• TS/SCI with CI Polygraph is required. Top Secret Background check had to be adjudicated within the past two years.

• Proven computer hardware, software and system troubleshooting skills

• System administration skills

• Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately

• Ability to work in a fast-paced, collaborative team environment

• Security + Certification

Preferred Qualifications:

Candidates with the following desired skills will be given preferential consideration:

• Ability to interact with system users and customers

• Ability to be flexible to adapt to changing situations

• Ability to demonstrate resourcefulness

Bachelor of Arts Degree and 4 - 8 years of prior relevant experience, OR Master Degree with 2 - 6 years of prior relevant experience. An Associate Degree plus 4 years of additional work experience related to the labor category may be substituted for a Bachelor Degree.

5+ years

Alice Springs, Australia (Northern Territory)

Top Secret SCI Eligible with Polygraph.

Summer 2021

$120K - $125K

U.S. Citizenship Required. An Equal Employment Opportunity employer. Please visit Equal Employment Opportunity link below for further information.
Equal Employment Opportunity Information