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Entry Software Systems Engineer [2022-089]

Software



ITS, LLC is looking for a Venue Reliability Engineer (VRE) to work on the Psyche program for our JPL/NASA customer.

A Venue Reliability Engineer (VRE) is a multi-disciplined engineer that works closely with Ground Data System’s Subsystems and infrastructure team to ensure that the project GDS venue (environment) is operational and reliable. The Ground Data Systems (GDS) is the computing IT infrastructure and facilities required to operate the mission operations system (MOS). It includes the software, computing hardware, voice and data communications, information systems, and networking equipment needed to conduct these mission operations. The GDS is comprised of multiple subsystems.

The selected candidate will be a Software Systems Engineer in the Common Software Services Group (393F) and report to the Group Supervisor. As the VRE, you will be a member of the project GDS team that focuses on the day-to-day operations of the venue.

Responsibilities include but are not limited to:

• This role will need to support ""shift"" and it could be 2nd, 3rd, or weekend, based on the needs of the project.

• When on shift, it is mostly user support, candidate must be a people person as well as willing to come to JPL when needed

• Candidate may need to travel to KSC at Florida for few weeks at a time

• Strong software development ability and proclivity (application design, coding, testing and debugging)

• Strong system's engineering background (network engineering, Unix systems administration, deployment engineering etc.)

• Production support experience (firefighting, interfacing w/ users & developers)

• Experience implementing monitoring and alerts

• Experience triaging service requests

• Understanding and monitoring nominal data flow

• Understanding all the components, infrastructure (server, storage, power, network, etc.) and applications which makes up the environment (venue)

• Understanding component dependencies and inter-dependencies

• Monitoring and ensuring that venues are operational and reliable as well as gather heath and availability metrics

• Be the first and main POC on shift for vetting and resolving issues with GDS tools and services in a positive manner

• Be the person who reaches out to Tier 2 GDS subsystem subject matter expert (SME) for support as needed

• Automate routine procedures to streamline operations wherever possible

• Assist with the development and maintenance of software deployment using Puppet (aka infrastructure-as-code)

• Continue to enhance GDS monitoring capabilities to raise an alert when issue first arise to minimize impact

This position requires a U.S. Citizen who is eligible to obtain any required Export Authorization.



Required Skills:

Required:

• Programming background with working knowledge of language like Bourne, Csh, Python, Ruby, Java, Golang, C, or C++

• Experience with Unix operating system command line interface (CLI)

• Experience in areas of infrastructure such as compute servers (physical or virtual), storage or networking

• Experience working with deployment and orchestration technologies such as Puppet, Terraform, Packer, Jenkins or Kubernetes

• Experience with troubleshooting and diagnosing problem in areas of infrastructure or applications

• Superior interpersonal, verbal and written communication skills.

• Strong commitment to customer satisfaction with effective broad-based teamwork skills.

• Strong software development ability and proclivity (application design, coding, testing and debugging)

• Strong system's engineering background (network engineering, Unix systems administration, deployment engineering etc.)

• Production support experience (firefighting, interfacing w/ users & developers)

• Experience implementing monitoring and alerts

• Experience triaging service requests

• Must be able to work flexible hours as shifts can be after hour, on weekends or be on-call (stand by)

• Ability to independently follow and execute instructions provided

• Ability to independently learn new tools, technology quickly and strives for continuous improvement

• Ability to automate simple and/or repetitive tasks

• Keen interest in learning all aspects of information technology from unix system, networking, storage to security

• This role will need to support "shift" and it could be 2nd, 3rd, or weekend, based on the needs of the project.

• When on shift, it is mostly user support, candidate must be a people person as well as willing to come to JPL when needed

• Candidate may need to travel to KSC at Florida for few weeks at a time

Desired:

• Some experience with team collaboration tools such as Git, JIRA or Confluence

• Some knowledge of system monitoring tools like Zabbix, Nagios or TICK stack

• Some experience with a wide variety of AWS cloud services

• Some experience working with databases and Elastic Search

• Knowledge of communication protocols, particularly CCSDS protocols (sockets, streams, inspection and analysis of TCP/IP or CCSDS packets)



Bachelor’s degree in computer science, computer engineering, or related discipline

1+ years

Pasadena, CA

None

Immediate

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is $80,000 - $102,000. Please note, salary is based on education, experience, and responsibilities.

U.S. Citizenship is required. EOE including disability/vet
Equal Employment Opportunity Information




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