Entry Software Systems Engineer [2022-088]


ITS, LLC is looking for a Venue Reliability Engineer (VRE) to work on the Europa Clipper program for our JPL/NASA customer.

A Venue Reliability Engineer (VRE) is a multi-disciplined engineer that works closely with Ground Data System’s Subsystems and infrastructure team to ensure that the project GDS venue (environment) is operational and reliable. The Ground Data Systems (GDS) is the computing IT infrastructure and facilities required to operate the mission operations system (MOS). It includes the software, computing hardware, voice and data communications, information systems, and networking equipment needed to conduct these mission operations. The GDS is comprised of multiple subsystems. As the VRE, you will be a member of the project GDS team that focuses on the day-to-day operations of the venue.

Responsibilities include, but may not be limited to:

• This role will need to support "shift" and it could be 2nd, 3rd, or weekend, based on the needs of the project.

• When on shift, it is mostly user support, candidate must be a people person as well as willing to come to JPL when needed

• Candidate may need to travel to KSC at Florida for few weeks at a time

• Strong software development ability and proclivity (application design, coding, testing and debugging)

• Strong system's engineering background (network engineering, Unix systems administration, deployment engineering etc.)

• Production support experience (firefighting, interfacing w/ users & developers)

• Experience implementing monitoring and alerts

• Experience triaging service requests

• Understanding and monitoring nominal data flow

• Understanding all the components, infrastructure (server, storage, power, network, etc.) and applications which makes up the environment (venue)

• Understanding component dependencies and inter-dependencies

• Monitoring and ensuring that venues are operational and reliable as well as gather heath and availability metrics

• Be the first and main POC on shift for vetting and resolving issues with GDS tools and services in a positive manner

• Be the person who reaches out to Tier 2 GDS subsystem subject matter expert (SME) for support as needed

• Automate routine procedures to streamline operations wherever possible

• Assist with the development and maintenance of software deployment using Puppet (aka infrastructure-as-code)

• Continue to enhance GDS monitoring capabilities to raise an alert when issue first arise to minimize impact

This position requires a U.S. Citizen who is eligible to obtain any required Export Authorization."

Required Skills:


• Experience with DevOps tools such as Jenkins, GitHub, Puppet, Ansible, Artifactory, Docker, Terraform, Packer and Kubernetes, etc.

• Ability to create and utilize Terraform scripts, Packer, and other related tools to automate creation of ‘fully-baked’ AWS AMI’s and/or orchestrate provisioning of AWS resources

• Experience with design, implementation and support of continuous integration and continuous deployments (CI/CD) pipeline.

• Proficient in various computer languages and demonstrate a full understanding of programming best practices

• Experience with scripting languages such as Python, Shell, Golang, etc.

• Strong knowledge of Linux/Unix

• Ability to resolve complex and/or technical issues.

• Strong interpersonal, verbal and written communication skills.

• Strong commitment to customer satisfaction with effective broad-based teamwork skills

• Able to work after hour or weekend, as needed, to support maintenance or critical activities.

• Ability to adhere to a shifting schedule for competing tasks and to clearly and objectively report status, issues, and needs for task completion


• Knowledge of industry best practices in the following areas of IT infrastructure (compute, storage, network database, and cyber security), cloud technologies and managed services, data management, cyber security infrastructure, centralized monitoring infrastructure, infrastructure-as-code, continuous integration, build & release engineering, automation, and system operations.

• Experience with design and development of Puppet modules for complex application suitable for deployment onto multiple project compute environments (venues).

• Familiarity with VMware, NetAPP storage and AWS services.

Bachelor’s degree in computer science, computer engineering, or related discipline

1+ years

Pasadena, CA



In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is $80,000 - $102,000. Please note, salary is based on education, experience, and responsibilities.

U.S. Citizenship is required. EOE including disability/vet
Equal Employment Opportunity Information