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Help Desk Technician [2022-031]

Information Technology

Full-time SLISS Help Desk Technician that will support and operate the CISF Help Desk on Peterson AFB in Colorado Springs, CO.

• Provide basic (Tier I) and intermediate (Tier II) desktop technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution and documentation of software, system and network status.

• Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016

• Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists

• Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community

• Monitor trouble ticket queues and emails for timely customer engagement and resolution

• Interact daily with Senior Tech and customers; interaction normally involves exchange or presentation of information via the phone, email, or face-to-face communication

• Interact well with peers, end users, and external support organizations in a professional and courteous manner

• Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software



Required Skills:

• Must possess and maintain a current IAT Level 2 certification such as CompTIA Security+ or equivalent

• Minimum of a High School Diploma with 6+ years of IT support experience or equivalent combination of education and experience



NA

High School Diploma and 3+ years IT Support experience

Colorado Springs, CO

Secret

Immediate

In compliance with Colorado’s Equal Pay for Equal Work Act, the salary range for this role is $40,000 - $55,000. Please note, salary is based on education, experience, and responsibilities.

U.S. Citizenship is required. EOE including disability/vet
Equal Employment Opportunity Information




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